UGO Wallet FAQs

You can download the latest and final version of the app (Version 14.0) from the App Store or Google Play on your phone.

If you can’t access your phone’s app store or download the latest version, check to see if you're running a supported operating system. UGO Wallet supports iOS 13 and Android 8 or later.

After three failed attempts, you will be locked out of UGO Wallet and prompted to reset your 5‑digit Passcode. You will be prompted to enter your UGO Wallet Password to continue and reset your 5‑digit Passcode.

If your phone is lost, please notify the merchants or providers of cards in your UGO Wallet. You can also email the UGO Customer Care Team at contactus@ugowallet.com to lock your UGO Wallet. Don't forget to contact your wireless service provider.

Send us an email at contactus@ugowallet.com. The UGO Customer Care Team will get back to you as soon as possible.

To download card details, open the UGO Wallet app, tap the DOWNLOAD ALL CARDS AS PHOTOS button on the homescreen.

In order to save the card to your phone, you may be prompted to give UGO Wallet access to your photos and/or storage. You can do this by tapping Allow if/when prompted.

Once the permissions have been accepted, the card is downloaded to your phone. A confirmation message will briefly appear at the top of your screen. The information will be saved as photos to My Albums on iPhones and your chosen photo app on Android phones in a new folder called UGO Wallet.

To delete your account, open the UGO Wallet app, select the My Profile icon, and tap the DELETE MY ACCOUNT button. To confirm your action, you may be prompted to enter your password.

Once you have successfully requested your account deletion a confirmation message will briefly appear at the top of your screen. You will also receive an email confirmation. Please allow 15-20 minutes for the email to arrive.

Note: Once you have deleted your account, your information will no longer be retrievable, and all account data will be destroyed within 48 hours.

UGO Wallet will no longer be supported starting October 15, 2024. You will still be able to download cards on your own using the DOWNLOAD ALL CARDS AS PHOTOS button on the homescreen.

To remove a card, tap on the three horizontal dots located at the top right corner of the home screen and hit Delete Card. Tap on the card you'd like to remove and press Delete.

Don't destroy them! You never know when you may need to reference or use them in the future, so make sure to keep them safe.

Yes, you can continue to use the downloaded cards by keying in the numbers/PIN when prompted for online use, displaying them for scanning in-store, or printing them if you prefer.

Once you've downloaded your cards, the downloaded photos will be saved to your phone. You can print a downloaded photo using your phone or computer for use in-store or safe keeping.

To use the card, just pull it up in the email you received or in your UGO Wallet and ask the merchant to scan the barcode. If you're making a purchase online, enter the card information.

Don't worry, you can still use any available balance on that e-gift card! Just ask the cashier to key in the card number and PIN (if there is one) manually.